Fixed: Spotify Says Offline Even When Connected to WiFi

By ChesterUpdated on December 16, 2022

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"I have connected my mobile phone to WiFi, but when I try to stream Spotify music, it keeps saying offline. Do you know why and how can I fix it?"

Spotify is a popular online streaming music service which you can listen to your favourite music on its app with internet connection. However, you must have encountered some network not connecting issue when you try to stream Spotify music. As we all know that all Spotify users are able to play Spotify music with the app once they have the WiFi connected, but some people complain that they get a error message of "No internet connection available" on Spotify even they have connected to the WiFi. If you are also getting frustrated about this, please do not worry, we have provided several solutions for you to fix this issue.

CONTENTS

Part 1. How to Solve Spotify Says Offline Issue (Official Ways)

In this part, we will teach you 4 official methods to solve Spotify says offline issue, please check all them out to make sure the problem is fixed.

Method 1. Re-login to Spotify:

Re-login the Spotify account is the most straight forward way to fix Sptoffy says offline issue if you have no idea to it. We will list out how to do it on different devices.

On Desktop Computer
On the top right corner of of the screen and select "Log Out", then re-enter your Spotify ID and password.

On Web Player
On the bottom of the left side menu, click on your profile and select "Log Out", and then type in your Spotify ID and password again to re-log.

On Mobile and Tablet
Tap Home > Your Library > Settings and scroll down to the bottom, then tap "Log out" and log back in with your Spotify ID and password.

Method 2. Check the Network and Firewall:

If it's not working if you have tried the first method, then you can try to check the network and firewall. Because computer firewall will block any software that might threaten to your computer, please try the following method on Window and Mac.

On Windows

Step 1. First of all, click on Change Settings.

Step 2. Then tick the box next to Spotify.

Step 3. At last, click on OK.

On Mac

Step 1. Click on Firewall option to open it.

Step 2. Click on the lock icon on the bottom-left corner of the screen. You will have to enter your administrator username and password.

Step 3. Click on Advanced, then you will have a firewall security dialog box pops up, click on + icon below Block All Incoming Connections.

Step 4. Select Spotify from the dialog box and click on Add.

Method 3. Check the VPN:

Spotify is limited in country or region. If Spotify is not available for your country or region, then you need to launch Spotify with VPN. You also need to check if the VPN is connected correctly. To do that, you just need to access some limited web pages that you can't open them without a VPN connection. If the VPN is not connected properly, the you should contact with your VPN customer service and see what happen to it.

Method 4. Make Sure You've Turned Off Offline Mode:

If your Spotify is on offline mode, you can listen to the tracks that you have downloaded in the app an they are available in offline mode. However this might result saying no internet connection in Spotify when you connect to WiFi, so please follow the guides below to turn off offline mode on both iPhone and Android.

On iPhone

Tap Settings button on the Spotify app, then toggle the Offline Mode switch to Off in the Settings screen.

On Android

Go to More > Settings on the Spotify app, then disable the Offline Mode in the Settings screen.

Method 5. Clear Cache & Data:

To clear the Spotify cache & data you will loss all your downloaded songs in the Spotify app, but your playlists will be still there. Here are the following guides to clear cache on Android & iPhone.

On Android

Step 1. Open the Spotify app and then go to setting.

Step 2. Tap on the Apps option and select Spotify.

Step 3. Choose Storage and find the Cache option, then tap clear the cache of your Spotify account.

Step 4. Close and re-open Spotify.

On iPhone

Step 1. Go to Settings on your iPhone, then tap General option.

Step 2. Tap in iPhone Storage.

Step 3. Search for the Spotify app and tap it.

Step 4. Tap on the Offload app to clear the cache.

Method 6. Reinstall Spotify App:

This is the final solution that might fix most of your Spotify playing issue. So if you still have the Spotify says offline issue after trying the methods above, you could try to reinstall the Spotify app on your computer or other devices.

On Mac

Step 1. Quit Spotify in the menu bar.
Step 2. Open Finder, then click on Go > Library in the menu bar.

Step 3. Open Caches and then delete the com.spotify.Client folder and click on the back arrow.

Step 4. Open Application Support and delete the Spotify folder. After that, download and install Spotify.

On Windows

Step 1. Close Spotify and go to the Control Panel on Windows.

Step 2. Choose Programs and Features and select Spotify in the list.

Step 3. Then click on uninstall, follow the instructions to reinstall the Sptoify app.

Step 4. Download and reinstall Spotify.

On iPhone

Step 1. On the home screen, hold the Spotify app icon until it shakes.

Step 2. Tap the '-' symbol on top left corner on the icon to uninstall Spotify.

Step 3. Open the App Store, then search for Spotif app and reinstall it to your iPhone.

The six methods that we mentioned above, you can use any of them to fix Spotify says offline issue. However, by use these official ways, the problem might appear again and again, so you have to deal with it every time when it comes out, it's very annoying for Spotify users. In next part, we are going introduce the best way to download Spotify music as local files on computer for offline playback even without Spotify Premium.

Part 2. How to Enjoy Spotify Offline without Premium (Best)

In this part, we will offer the best way to fix says offline issue and any other problems from Spotify app and enjoy Spotify music offline even without Spotify Premium. In here, UkeySoft Spotify Music Converter is highly recommended.

Download Spotify Music without Premium - UkeySoft Spotify Music Converter

UkeySoft Spotify Music Converter is a professional tool that helps all Spotify users to download music from Spotify for free. It has ability to remove DRM from Spotify and convert Spotify music to MP3 and other audio formats, like M4A, AAC, FLAC, WAV and AIFF. Once you have downloaded the Spotify music in common format on your computer, you can transfer Spotify music to other devices and enjoy them offline any time without Premium, and you no long have to worry about the Spotity says offline issue.

In addition, the converted music files will be kept 100% lossless audio quality and all ID3 tags such as song title, artist name, album page, etc. So that you will have a good listening experience and easier to manage your music library. Most importantly, UkeySoft is also a Spotify web player, you can search, browse, download and play music directly with it, so you do not even have to install the Spotify music app on your computer.

Key Features of UkeySoft Spotify Music Converter

• UkeySoft Supports both Spotify Free and Spotify Premium account.
• Remove DRM from Spotify music.
• Convert Spotify to MP3, M4A, WAV, FLAC, AAC or AIFF.
• Get rid of Spotify says offline issue.
• Supports batch download with 10X faster conversion speed.
• Preserve 100% lossless audio quality & ID3 tags and metadata info after conversion.
• Play Spotify music on other devices without limits.
• Built-in Spotify web player.
• No need to install the Spotify app on your computer.
• Available on Windows and MacOS.

Guide: How to Download Spotify Music to MP3 on Computer

Before we are starting to download Spotify music to MP3, please download the latest version of UkeySoft Spotify Music Converter and install it on your computer, then follow the detail steps below.

Step 1. Launch UkeySoft Spotify Music Converter
Launch UkeySoft Spotify Music Converter on your computer, login your Spotify account on the top right corner of the interface.

Tips: You can log in with both your Spotify Free and Spotify Premium account.

Step 2. Add Spotify Songs/Playlist/Album
Choose your Spotify songs or playlists that you want to download to computer as local files. You can drag tracks/playlist directly from Spotify web player to the "+" icon on the right side.

Step 3. Select Output Format to MP3
Once you have added the Spotify playlists/songs to UkeySoft, click the 'gear' icon to set up the output file, you can choose 6 types of formats in here, auto is default as M4A. With all these output formats, we choose MP3 as MP3 is the universal formats for all devices. You can also set the output quality to 320kbps, and other parameters such as output folder, output name, output organized and more.

Step 4. Start Converting Spotify Music to MP3
When you are done with all the settings for output file, click the "Convert" button to start converting Spotify music to MP3 in 10X faster speed, you will get a lossless audio file with all the ID3 tags and metadata info kept.

Step 5. View Output File
You can view the output MP3 music files by clicking the history icon, now you have downloaded the Spotify music as local file on your computer, you can transfer the converted music files for offline playback without worrying about Spotify says offline issue.

Conclusion

We have offered 6 official ways to solve the Spotify says offline issue, but the best way for the solution is to download Spotify music to MP3 on computer with UkeySoft Spotify Music Converter, it makes more convenient and you can keep Spotify music forever as MP3 format on your computer, so that you can enjoy Spotify music on other media players for unauthorized devices for offline playback without any limitations.

Chester

Justin Sabrina has over 10 years of content writing experience. She specializes in product reviews, how-to guides, tips and tricks, top lists, etc. on data encryption, multi-media conversion, screen recording and iOS unlocking. At UkeySoft, she performs in-depth research SEO copywriting and collaborates with our R & D team to offer effective software solution, most of her articles on software are helpful and easy to read, helping our reader easily solve problems through using software or apps.

Chester

Li Zhang is a sophisticated editor for UkeySoft in tech blog writing, as well as a SEO and content marketing expert. She has been writing related article about multimedia conversion, streaming music and streaming video since 2018. Also, she's starting to write article about data security, including articles about file lock, USB encryption, DVD encryption, etc. Each helpful tutorial and solution is based on her practical tests, she is aways energetic and trustworthy in this field.

Chester

Chester is an experienced editor for UkeySoft focused on tech article writing, software & hardware produce review and tutorial. He specializes in composing posts about music conversion, video downloading, video conversion, screen recording and other tech knowledge tips. He always understands user needs and pain points and familiar with all kinds of multimedia conversion software and streaming music downloader on the market. So far, he has published 400+ helpful tech articles of software reviews, how-to guides to help reader in need.

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